Karma moves in two directions. If we act virtuously, the seed we plant will result in happiness. If we act nonvirtuously, suffering results. ~
~Sakyong Mipham
I strive to offer my customers the absolute highest level of customer service. Everything I do, I do with the mindset of what I would like to have done for me. Every effort is made to notify you of each step, from payment received to when your item is shipped. If you ever have any questions, or suggestions on how I can improve, please don’t hesitate to contact me!
Overview
I gladly accept returns, exchanges, and cancellations
🌿 Refunds & Exchanges
I accept returns and exchanges on unopened, unused product so long as you contact me within 14 days of delivery and have the product on its way back to me within 21 days of delivery. Returns are subject to a 20% restock fee. Unless I have made an error (such as shipping the wrong product), the buyer is responsible for both for the cost of shipping the product to be returned to me, AND for the cost of shipping the replacement product to them. I will invoice the buyer for the cost of shipping the replacement product and the 20% restock fee before sending the new product out. Custom orders cannot be returned or exchanged.
- Contact me within: 14 days of delivery
- Ship items back within: 21 days of delivery
- Request a cancellation within: 2 hours of purchase
Additional non-returnable items:
- Custom blends
- Gift cards
- Digital items
- Items in sealed packages that have been opened
To complete your return, I require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact me.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Need help?
Contact us for questions related to refunds and returns.
